I would guess their lawyers advise them very carefully on what to say. I'm over here thinking that the customer often gets too many apologies. Think retail, restaurants. Life would be much easier on retail workers of they had the courage to say, "I did nothing wrong and you are just a jerk. Please take your business elsewhere."
It's company politics and a legal topic. From a legal perspective a company is seen as an "expert". And experts don't make mistakes, because they are experts. We that's bs, as you already pointed out, it's a group of people. And people make mistakes. The are so afraid of "if this goes the wrong way we are bankrupt". That's why they behave that way. It goes this far that they lobby and set the "standards". Whatever theses standards might be. And if you do too many "mistakes" you get fired, that's the company politics part. I absolutely get where you are coming from. Been there as well many times as a fan of a product or company. And at the same time there are other people that just wait for an official "failure" from a company to start suing them. There is a whole industry specialised in suing cooperation. It's a weird world. :-)
I can imagine there are loads of people with their fingers on the "sue" button. I guess I'm just a little naïve about it, even at 38. I just looking at things from a military perspective. At my level, if you fuck up, you own up to the mistake, get re-briefed and taught how to do it properly, to do it better and then you don't make the mistake again.
I just wish that CA had just owned up to the mistake, said "we're sorry, we'll do better" and then fix the game. It never occurred that people would pounce on it to sue.
I would guess their lawyers advise them very carefully on what to say. I'm over here thinking that the customer often gets too many apologies. Think retail, restaurants. Life would be much easier on retail workers of they had the courage to say, "I did nothing wrong and you are just a jerk. Please take your business elsewhere."
Yeah that’s pretty much what I gathered.
Your sentence about retail workers reminds me of when I worked in a video shop.
Some woman was clicking her fingers at my as if I was a dog. After a couple of minutes of this she finally went “excuse me”.
I politely said “yes can I help you.”
“Finally” she says. “I’ve been trying to get your attention.”
“We’ll I’m not a fucking dog so next time start with hello or excuse me and maybe I’ll answer.”
Needless to say she was never a customer again lol.
It's company politics and a legal topic. From a legal perspective a company is seen as an "expert". And experts don't make mistakes, because they are experts. We that's bs, as you already pointed out, it's a group of people. And people make mistakes. The are so afraid of "if this goes the wrong way we are bankrupt". That's why they behave that way. It goes this far that they lobby and set the "standards". Whatever theses standards might be. And if you do too many "mistakes" you get fired, that's the company politics part. I absolutely get where you are coming from. Been there as well many times as a fan of a product or company. And at the same time there are other people that just wait for an official "failure" from a company to start suing them. There is a whole industry specialised in suing cooperation. It's a weird world. :-)
I can imagine there are loads of people with their fingers on the "sue" button. I guess I'm just a little naïve about it, even at 38. I just looking at things from a military perspective. At my level, if you fuck up, you own up to the mistake, get re-briefed and taught how to do it properly, to do it better and then you don't make the mistake again.
I just wish that CA had just owned up to the mistake, said "we're sorry, we'll do better" and then fix the game. It never occurred that people would pounce on it to sue.
Watch this movie if you are interested in more. This is just the tip of the iceberg. https://www.thepatentscam.com
If you've watched it, tell me what you think ... :-)
I'll remember to watch it when I'm at home. Note made on my phone. Cheers for that!!